We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. Returns and exchange are accepted but will be subject to a restocking fee, 30% or $50 whichever is greater.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org or by phone at 604-888-1200. If your return is accepted, instructions will be provided as to where and how to return your product. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com or by phone at 604-888-1200.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method minus any applicable restocking fees. Please remember it can take some time for your bank or credit card company to process and post the refund too.